You’ve got questions, we have answers

What are the minimum and maximum amounts I can exchange?
You can send a minimum of $10 and a maximum of $999 a day.
What is my exchange fee?
We do not charge any exchange fee on our platform.
What is the maximum number of beneficiaries I can exchange currency to daily?
You can transfer to a maximum of 5 people per exchange
Why are my transactions pending?
Transactions only stay pending when merchants are yet to confirm they have received payments.
Can I exchange currency over the weekend?
Yes, you can exchange currency over the weekend. However, transactions may take longer to complete on the weekend if there are fewer merchants available.
How long does it take an exchange to be completed?
All transactions are processed and completed within 24hrs.
How will I know my exchange is completed?
An email notification will be sent to you, informing you about the completion of your transactions.
What is the age limit allowed to use OnePurse?
To use OnePurse, you must be at least 18 years old.